Privacy Policy
Last updated: 10 October 2026
This Privacy Policy explains how NNPC Medical Services Limited (NMSL) collects, uses, stores, and protects information submitted through the NMSL patient survey and appointment services.
Information We Collect
Depending on the service used, we may collect your name, email address, phone number, patient or hospital identifier, clinic location, appointment details, survey responses, and comments. We may also record technical information needed to keep the services secure and reliable.
How We Use Information
- To verify email addresses and manage appointment requests.
- To send appointment confirmations, reminders, status updates, and related service messages.
- To receive and analyse patient feedback and improve healthcare services.
- To prevent duplicate submissions, misuse, and unauthorised access.
- To meet legal, regulatory, audit, and operational requirements.
Sharing and Service Providers
Information is accessible only to authorised NMSL personnel and approved service providers supporting email, SMS, hosting, security, reporting, or system operations. NMSL does not sell patient information.
Security
We apply access controls, validation, audit logging, and reasonable technical and organisational safeguards. No online service can guarantee absolute security, so please avoid submitting information that is not required for the service.
Your Choices
You may contact NMSL to ask about information submitted through these services or to raise a privacy concern. We may need to verify your identity before responding.
Changes to This Policy
NMSL may update this policy when the services, legal requirements, or information practices change. The effective date shown above will be updated when material changes are made.