Terms of Use
Last updated: 10 October 2026
These Terms of Use govern access to and use of the NMSL patient survey and appointment services. By using the services, you agree to use them responsibly and in accordance with these terms.
Permitted Use
You may use the services only to submit genuine patient feedback or to request and manage an appointment for yourself or an authorised patient. Information supplied must be accurate, current, and complete.
Appointments
- An appointment request is subject to availability and successful validation.
- NMSL may contact you by email or SMS about verification, confirmation, changes, reminders, or cancellation.
- Please arrive at least 10 minutes before the appointment for check-in and vitals.
- If you cannot attend, notify the clinic at least 24 hours in advance where possible.
- NMSL may cancel or reschedule an appointment when operational, capacity, security, or patient-service circumstances require it.
Prohibited Conduct
You must not submit false information, create duplicate or abusive requests, attempt to bypass verification or access controls, interfere with the service, or use another person's information without authorisation.
Service Availability
NMSL aims to keep the services available and accurate but does not guarantee uninterrupted operation. Features, locations, appointment times, and policies may change without prior notice.
Health Information
The appointment service is for scheduling and administrative communication. It is not an emergency service and does not replace professional medical advice or emergency care.
Changes and Contact
NMSL may revise these terms as the services develop. Continued use after an update means you accept the revised terms. Questions or concerns may be directed to NNPC Medical Services Limited at its address below.